Shipping Policy

At NORDHAVEN, we work to get your order processed and delivered as quickly and reliably as possible.

Processing Times

Orders are typically processed within 1–2 business days after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Please note that processing times may be slightly longer during holidays, promotional periods, or periods of unusually high order volume.

Delivery Times

Our estimated delivery time is:

United States: 5–12 business days

Delivery time begins after your order has been processed and shipped.

Please keep in mind that delivery estimates are not guaranteed. Unexpected carrier delays, severe weather, holidays, customs processing, or other circumstances outside of NORDHAVEN's control may occasionally affect delivery times.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and tracking link.

Tracking information may take up to 24–48 hours after shipment to update in the carrier's system.

If you have not received tracking information after your order's processing period, please contact NORDHAVEN Customer Support at [NORDHAVEN SUPPORT EMAIL].

Failed or Undeliverable Shipments

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, refusal of delivery, or another circumstance requiring customer cooperation, the package may be returned to the sender.

Any additional shipping costs associated with reshipping an order due to an incorrect address, refused delivery, or other customer-related delivery issue may be the responsibility of the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Tracking Shows Delivered, But Package Is Missing

If your tracking information shows that your order has been delivered but you cannot locate the package, we recommend:

• Checking around your property, mailbox, front desk, mailroom, or other secure delivery locations.
• Checking with members of your household or neighbors who may have accepted the delivery.
• Contacting the shipping carrier directly for additional delivery information.

Please contact NORDHAVEN Customer Support if you are still unable to locate your package, and we will assist you with determining the appropriate next steps.

We strongly recommend shipping orders to a safe and secure delivery address, particularly for higher-value purchases.

Shipping Estimates

All shipping and delivery timeframes displayed on our website or during checkout are estimates.

Once an order has been handed over to the shipping carrier, transit and final delivery are managed by the carrier. While most orders arrive within the estimated timeframe, NORDHAVEN cannot guarantee a specific delivery date.

Multiple Packages

Depending on your order, products may occasionally be shipped separately. If this occurs, you may receive more than one tracking number, and packages may arrive on different days.

There are no additional shipping charges to you when we split an order into multiple shipments.

Questions About Your Shipment

If you have any questions regarding your order, tracking information, or delivery, please contact:

NORDHAVEN Customer Support
support@nordhaven.com

Please include your order number when contacting us so we can assist you as quickly as possible.