Warranty & Liability

1-Year Limited Warranty

At NORDHAVEN, we stand behind the quality of our products. All eligible NORDHAVEN products are covered by a 1-Year Limited Warranty from the date of delivery.

This Limited Warranty is provided in addition to any consumer rights available to you under applicable law. Nothing in this warranty is intended to exclude or limit rights that cannot legally be waived or restricted.

This warranty applies only to products purchased directly from the official NORDHAVEN online store.

What Does the Warranty Cover?

NORDHAVEN warrants to the original purchaser that, under normal household use, your product will be free from defects in materials and workmanship during the warranty period.

The warranty covers eligible manufacturing defects affecting the normal operation or functionality of the product, including defects involving:

• Electrical components

• Heating components and controls

• Structural components

• Zippers, connectors, and other functional hardware

• Product components that fail due to defective materials or workmanship

For the NORDHAVEN HeatPod, this includes eligible defects affecting the heater, temperature controls, electrical components, enclosure, frame, and other functional components supplied with the product.

For the NORDHAVEN Cold Tub, this includes eligible manufacturing defects affecting the tub's structure, seams, valves, connections, and other supplied functional components.

Coverage lasts for two years from the date your product is delivered, based on our order and delivery records.

What Will NORDHAVEN Do?

If we determine that your claim is covered under this warranty, NORDHAVEN may, at our discretion and as permitted by applicable law:

• Provide replacement parts;

• Repair the defective product or component;

• Replace the affected product or component; or

• Provide another appropriate remedy when repair or replacement is not reasonably possible.

Many NORDHAVEN products are designed with replaceable components. When appropriate, we may send replacement parts along with instructions so the repair can be completed without returning the entire product.

Replacement parts covered under an approved warranty claim will be provided without charge.

What Isn't Covered?

This Limited Warranty does not cover damage or defects resulting from:

• Normal wear and tear or natural aging of materials;

• Cosmetic imperfections that do not affect product functionality;

• Minor variations in materials, finishes, colors, stitching, or appearance;

• Improper installation, assembly, storage, maintenance, or use;

• Failure to follow NORDHAVEN's operating, safety, care, or maintenance instructions;

• Misuse, abuse, negligence, accidents, or unauthorized modifications;

• Damage caused by animals;

• Fire, flooding, excessive moisture, extreme environmental conditions, or other external causes;

• Damage occurring during transportation or relocation by the customer;

• Use of incompatible accessories, replacement parts, electrical equipment, or power sources;

• Commercial, rental, institutional, or other non-residential use unless specifically authorized by NORDHAVEN; or

• Damage resulting from circumstances outside NORDHAVEN's reasonable control.

The warranty does not cover dissatisfaction based solely on personal preference where the product is functioning as intended.

Making a Warranty Claim

If you believe your NORDHAVEN product has a defect covered by this warranty, please contact NORDHAVEN Customer Support as soon as reasonably possible after discovering the issue.

Please provide:

• Your order number;

• A description of the issue;

• Clear photos and/or video showing the problem; and

• Any additional information reasonably required to evaluate the claim.

Photos or videos help our team diagnose the issue and determine the fastest appropriate solution.

NORDHAVEN may request additional troubleshooting before approving a repair, replacement part, replacement product, or other warranty remedy.

Replacement Parts & Repairs

If an eligible component is defective, NORDHAVEN may provide a replacement component along with installation instructions.

If a defective product or component needs to be returned, we will provide instructions regarding the return. For an approved warranty claim, NORDHAVEN will cover required return shipping where applicable.

NORDHAVEN is not responsible for third-party labor or installation costs unless we have expressly authorized those costs in writing before the work is performed.

Replacement parts may have minor cosmetic differences from the original components without affecting their function.

Any replacement product or component remains covered for the remainder of the original warranty period or 30 days from delivery of the replacement, whichever is longer, subject to applicable law.

Products Outside the Warranty Period

If your product is no longer covered by this Limited Warranty, NORDHAVEN may still be able to assist with replacement parts or troubleshooting.

Any parts, shipping, repair, customs, handling, or other associated costs for products outside the warranty period may be the customer's responsibility. We will inform you of applicable charges before proceeding whenever reasonably possible.

Warranty Transferability

This Limited Warranty applies to the original purchaser of the NORDHAVEN product and is not transferable to subsequent owners, except where applicable law requires otherwise.

Your Consumer Rights

This Limited Warranty gives you specific contractual rights from NORDHAVEN. You may also have additional rights under the consumer protection laws applicable where you live.

Nothing in this Limited Warranty excludes, restricts, or replaces any statutory warranty, legal guarantee, or consumer right that cannot legally be excluded or limited.

Contact NORDHAVEN

For warranty questions or to submit a claim, contact:

NORDHAVEN Customer Support
support@nordhaven.com